Tracking Policy

MOBIFLEX ACCESSORIES SDN. BHD.

At MOBIFLEX ACCESSORIES SDN. BHD., we are committed to being transparent about how we use tracking technologies on our website. This Tracking Policy explains what cookies and tracking tools we use, why we use them, and how you can control your preferences.

1. What Are Cookies & Tracking Technologies?

Cookies are small text files stored on your device when you visit our website. They help us remember your preferences, improve performance, and personalize your experience.
Tracking technologies may also include scripts, pixels, and analytics tools that collect information about how you interact with our site.

2. Types of Cookies We Use

We may use the following types of cookies and tracking tools:

Strictly Necessary Cookies: Essential for the website to function properly (e.g., shopping cart, secure checkout).
Performance Cookies: Collect information about how visitors use our website, helping us improve speed and usability.
Functional Cookies: Remember your preferences (e.g., language, region, login details).
Advertising & Marketing Cookies: Track browsing habits to deliver relevant ads and promotions.
Analytics Tools: Such as Google Analytics or similar services, which help us understand website traffic and user behavior.

3. How We Use Tracking Information

Tracking information helps us to:

Ensure website security and functionality.
Improve customer experience by analyzing usage patterns.
Provide tailored promotions, offers, and advertising.
Measure effectiveness of campaigns and marketing efforts.

4. Third-Party Tracking

We may allow third-party service providers (e.g., advertising networks, analytics companies) to place cookies or use tracking technologies on our site. These third parties may collect information about your online activities across different websites.

5. Managing Cookies & Tracking Preferences

You have control over how cookies and tracking tools are used:

You can adjust your browser settings to block or delete cookies.
Most browsers allow you to refuse third-party cookies while allowing essential ones.
You can opt out of targeted advertising through your browser or ad preference settings.
Please note that disabling certain cookies may affect the functionality of our website.

6. Changes to This Policy

We may update this Tracking Policy from time to time to reflect changes in technology, legal requirements, or our practices. Updates will be posted on this page with the “Last Updated” date.

7. Contact Us

If you have any questions regarding our use of cookies or tracking technologies, please contact us:

MOBIFLEX ACCESSORIES SDN. BHD.
📍 [Insert Business Address]
📞 [Insert Contact Number]
📧 [Insert Business Email]

This is a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.